Support & F.A.Q

Need answers fast? Please check the list of frequently asked questions below! If you can’t find the answer to your question – please fill the form below with all the required information!

Contact Support

First Name *

Last Name *

Email Address * This email address will be used for communication. Please enter a valid email address.

Subject * Brief explanation of the issue/problem you're facing.

Close Could any of the following KB Articles help resolve your query?

Description * Please provide as many details about the issue/problem as possible. This will make the investigation of the report much easier.

Service Affected * Select the service that is affected by the issue/problem.

Low Specs Experience Version * Select the version of the Low Specs Experience you're running.

Operating System * Select the operating system you're running on your system.

Frequently Asked Questions:

What is the Low Specs Experience?

Low Specs Experience is an auto-optimization tool designed to optimize your favorite games for maximum possible performance. With three (and five on select titles) optimization methods, the Low Specs Experience will ensure that you get the maximum possible performance on various hardware specifications.

Load More

How does the Low Specs Experience work?

Low Specs Experience is designed to go above and beyond anything possible in-game graphics options, with certain optimization methods setting your game to lower graphics settings than allowed by the developer in-game graphics options. Low Specs Experience will automatically configure a specific game to ensure the maximum possible performance on the current hardware.

Load More

Where can I download the Low Specs Experience?

You can download the Low Specs Experience by clicking the “Download Low Specs Experience” button at the top of the page or by clicking here.

Load More

Is the Low Specs Experience free software?

Low Specs Experience is currently being offered in two versions. The Lite version of the Low Specs Experience is a free version (limited with features) accessible by everyone free of charge. The premium version, on the other hand, is a paid version with all additional features unlocked.

Load More

How do I install the Low Specs Experience?

Once you download the compressed installation package, first extract it to your Desktop and/or any other location on your Windows operating system. After the extraction, simply start the LowSpecsExperienceSetup.exe and wait for the installation process to finish.

Load More

Can I get banned for using the Low Specs Experience?

This question gets asked a lot, and it’s pretty obvious why. No one wants to risk their accounts being banned while doing something that could potentially be harmful to their system and/or game account. So, that leads to an answer that is plain and simple: NO, you can not get banned for using the Low Specs Experience to optimize your games. All optimizations are 100% safe to use, and will not cause any kind of restriction and/or ban. Optimizations that are provided within the Low Specs Experience optimization catalog do not include any kind of 3rd party mods and/or modified files that could cause any potential damage to the end-user.

Load More

What is the difference between the available optimization methods?

The answer to this question is a little bit tricky. But here’s a plain and simple explanation on this matter that should be easy to understand:

Stock-Low optimization method offers the best gaming performance while maintaining the best possible graphics quality.

Ultra-Low optimization method offers the perfect balance of gaming performance and graphics quality.

Ultimate-Low optimization method offers the best possible gaming performance while still managing to deliver decent graphics quality.

Plain-Low optimization method offers the best possible gaming performance while maintaining acceptable graphics quality.

Potato-Low optimization method offers the best possible gaming performance while sacrificing the graphics quality the most.

Load More

Does Low Specs Experience work with all game versions, including pirated/cracked?

Low Specs Experience optimizations are always built on the latest version of the game but are compatible (most of the time) with all game versions. Low Specs Experience will work with all game versions, including Steam, Origin, Uplay, Battle NET, DRM-FREE and cracked versions, you name it. Some games, however, may be prone to the incompatibility issues, but this happens rarely and is being fixed as soon as the issue with one of the games is being spotted.

Load More

How do I restore my game to default settings if I am not happy with the optimization results?

You can restore your game to default settings from the same optimization control panel you used to optimize the game in the first place. It is placed at the bottom of the left-hand side, below the optimization methods. This option will basically ‘factory reset’ your game to the default options.

Load More

What is the RagnoTech™ Premium Membership?

Premium Membership is like a VIP pass that allows you to use the exclusive features. You can read more about the premium membership here.

Load More

How long does it take for premium membership payment to be processed?

Most of the time the payment process verification is instant, but sometimes due to payment verification processing done by the bank, the payment can be held for manual review. Manual payment processing should not take longer than 24 hours, starting the moment you make the payment.

Load More

Can I suggest games to be added to the optimization catalog?

Only premium membership owners are eligible to suggest games to be added to the optimization catalog. You can read more about the premium membership here.

Load More

Can I see the list of optimizations that will be added to the optimization catalog?

A list of upcoming optimizations is only available to the premium membership owners. You can read more about the premium membership here.

Load More

Why am I getting NET Framework error?

Since the Low Specs Experience is based on the Microsoft NET Framework platform, at least NET Framework 4.5.2 or newer must be installed. Microsoft NET Framework can be downloaded here or simply installed via the Redist folder that comes with the Low Specs Experience installation package. Please note that NET Framework 4.5.2 support for older Windows operating systems might be severely limited.

Load More

I installed Low Specs Experience but I didn’t get the shortcut on my Desktop, what do I do?

Simply navigate to the %SystemDisk% (usually the C: disk drive)\Program Files\RagnoTech(TM) Software Solutons\Low Specs Experience folder and create a shortcut for the bootstrapper.exe and ReSwitchGUI.exe files. bootstrapper.exe is the main GUI for the Low Specs Experience, and the ReSwitchGUI.exe is the ReSwitch GUI.

Load More

How do I use the ReSwitchGUI?

ReSwitchGUI comes pre-installed with the Low Specs Experience and it acts like a resolution changer (kind of) for your Windows operating system. It is being utilized by certain resolutions for specific games (the Low Specs Experience will always warn for which games the ReSwitch is needed), which means that you must start the ReSwitchGUI and then select the resolution you’d like to play your game at, press ‘execute ReSwitch’ and then start the game. The resolution of the game will be force-changed within the 60 seconds of in-game time.

Load More

I optimized my game but there is no change in terms of performance nor graphics quality, what went wrong?

In most cases, this is ruled out as the ‘user’s fault.’ Some people tend to miss-select the game folder via the optimization catalog – which leads to optimization failure even though it says that the optimization process has been successfully completed. Please double-check if you selected the game folder correctly.

Load More

How to completely uninstall the Low Specs Experience?

In order to completely uninstall Low Specs Experience, head to the installation directory (usually the C: disk drive)\Program Files\RagnoTech(TM) Software Solutions\Low Specs Experience folder and start the uninstall.exe or simply uninstall it from your add or remove programs section in the control panel of the Windows operating system.