Terms of Service

1. Introduction

Please read these Terms of Service (“Terms”) carefully before purchasing, accessing, or using any digital goods provided by RagnoTech Software Solutions (“we,” “us,” or “our”).

We provide digital goods, including software applications, digital licenses, and electronically delivered content (“Digital Goods”).

By purchasing, accessing, or using any Digital Goods, you (“User” or “you”) agree to be bound by these Terms. If you do not agree, you must not access or use the Digital Goods.

Where applicable under EU consumer law, you expressly acknowledge that Digital Goods are supplied digitally and that performance begins immediately upon purchase or activation.

2. Changes to Terms

We may update or modify these Terms at any time at our discretion. Where reasonably possible, we may provide notice of material changes.

Your continued access to or use of the Digital Goods after changes take effect constitutes full acceptance of the updated Terms. If you do not agree, you must immediately discontinue use.

3. Digital Goods

We provide Digital Goods in the following forms:

  • Free Digital Goods: Provided for evaluation or limited use and may include restrictions, limitations, or reduced functionality.
  • Paid Digital Goods: Provided upon purchase and may require license activation, entitlement validation, or authentication.

We reserve the right to modify, limit, or discontinue any Digital Goods at any time.

4. License to Use

  • Free Digital Goods: We grant a limited, non-exclusive, non-transferable, revocable license for evaluation or personal use only.
  • Paid Digital Goods: We grant a limited, non-exclusive, non-transferable, revocable license for personal or internal use only, strictly subject to payment and full compliance with these Terms.

All rights not expressly granted are reserved. You may not resell, sublicense, distribute, or transfer access to any Digital Goods.

5. User Responsibilities

You agree that you will not:

  • Use Digital Goods in violation of applicable laws or regulations.
  • Share, resell, or disclose license keys, credentials, or access mechanisms.
  • Reverse engineer, decompile, disassemble, or attempt to derive source code, except where such restriction is prohibited by mandatory law.
  • Interfere with, disrupt, or compromise the integrity, security, or availability of Digital Goods.

6. Payments

  • Processing: Payments are processed by third-party payment providers acting independently from us.
  • Access: Access to Digital Goods is granted only after successful payment confirmation and validation.
  • Responsibility: You are solely responsible for providing accurate billing and payment information.

7. Refunds and Right of Withdrawal

Where applicable under EU consumer law, by purchasing Digital Goods you expressly consent to immediate performance of the contract and acknowledge that delivery of Digital Goods begins immediately upon purchase or activation.

You further acknowledge that this constitutes a loss of the statutory right of withdrawal once delivery or activation has begun, in accordance with applicable EU consumer protection law for digital content.

Refunds are generally not provided once access has been granted, a license has been activated, or Digital Goods have been delivered.

Exceptionally, if a verified technical defect directly attributable to the Digital Goods prevents access or materially impairs core functionality, you must contact support without undue delay. We will make reasonable efforts to resolve the issue.

If we determine that the issue cannot be resolved within a reasonable timeframe, a refund may be issued at our sole discretion.

Refunds are strictly excluded for:

  • Change of mind
  • Failure to use or access Digital Goods after delivery or trial
  • Compatibility issues not caused by us
  • User error, misuse, or improper installation

8. Third-Party Dependencies

Digital Goods may depend on or interact with third-party services, software, or infrastructure. We do not control and are not responsible for third-party availability, performance, or changes.

9. Restrictions on Use

You may not:

  • Access non-public areas of Digital Goods or underlying systems.
  • Bypass or attempt to bypass licensing, authentication, or security mechanisms.
  • Use automated systems to access, extract, or interact with Digital Goods without authorization.
  • Introduce malware, exploit vulnerabilities, or disrupt system functionality.

10. Suspension and Termination

We may suspend or terminate your access to Digital Goods immediately if you violate these Terms or misuse the Digital Goods.

We also reserve the right to modify, discontinue, or permanently remove any Digital Goods at any time for operational, legal, security, or business reasons without liability.

11. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIGITAL GOODS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

We do not warrant that Digital Goods will be uninterrupted, error-free, secure, or compatible with all systems or environments.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, PROFITS, BUSINESS OPPORTUNITIES, OR BUSINESS INTERRUPTION.

You are solely responsible for maintaining backups of your data and system integrity.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

13. Privacy and Data Protection (GDPR)

Where we process personal data, we do so in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

Processing activities, purposes, and legal bases are described in our Privacy Policy. By using Digital Goods, you acknowledge and consent to such processing where legally required.

14. Intellectual Property

All Digital Goods, including software, code, design, and related materials, remain the exclusive property of RagnoTech Software Solutions or its licensors.

No ownership rights are transferred to you under these Terms.

15. Governing Law

These Terms are governed by the laws of Bosnia and Herzegovina, without regard to conflict of law principles, subject to mandatory consumer protection laws applicable in your jurisdiction.

16. Support

Support may be provided at our discretion depending on the Digital Goods. We do not guarantee response times, availability, or resolution outcomes unless explicitly stated.

Last Updated: May 11, 2026