Privacy Policy

1. Introduction

Please read this Privacy Policy carefully before using any website, application, or digital service operated by RagnoTech Software Solutions (“we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

We do not sell personal data under any circumstances.

2. Data Controller

RagnoTech Software Solutions acts as the data controller for personal data processed in connection with our digital goods and services.

If you have any questions regarding data protection, you may contact us via our Support page.

3. Information We Collect

We collect only the minimum personal data necessary to operate and support our digital goods.

3.1 Personal Data

We may collect the following personal data:

  • Email address
  • Name (if provided)
  • Payment-related information (processed via third-party providers)

We do not directly store full payment card details.

3.2 Technical and Usage Data

When you access our services, we may automatically collect technical data, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and interaction data
  • Date and time of access

This data is used for security, analytics, and service improvement.

3.3 Cookies

We use cookies and similar technologies to ensure functionality, improve performance, and analyze usage.

You may disable cookies in your browser settings; however, some features may not function properly.

4. Legal Basis for Processing (GDPR)

We process personal data under the following legal bases:

  • Contract: To deliver digital goods you purchase or request
  • Legitimate Interest: To improve services, ensure security, and prevent fraud
  • Legal Obligation: To comply with accounting, tax, and regulatory requirements
  • Consent: For optional features such as marketing communications (where applicable)

5. How We Use Data

We use collected data strictly for:

  • Delivering and maintaining digital goods
  • Processing purchases and activating licenses
  • Providing customer support
  • Improving performance, stability, and security
  • Preventing fraud, abuse, or unauthorized access

6. Data Sharing

We do not sell or rent personal data.

We may share data only with:

6.1 Service Providers

Trusted third-party providers such as:

  • Payment processors
  • Hosting providers
  • Analytics providers
  • Email or communication services

These providers are bound by confidentiality and data protection obligations.

6.2 Legal Requirements

We may disclose data if required by law, court order, or lawful request from authorities.

6.3 Business Transfers

If the business is merged, acquired, or reorganized, personal data may be transferred under continued protection obligations.

7. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, including legal, accounting, and operational requirements.

Typical retention periods:

  • Transaction records: up to 7 years (legal/accounting requirements)
  • Support communications: up to 2 years
  • Technical logs: up to 12 months
  • Marketing data: until consent is withdrawn

Data may be deleted earlier upon valid request, unless retention is legally required.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

  • Encrypted communications where applicable
  • Secure server infrastructure
  • Access control restrictions
  • Monitoring and abuse detection systems

While we take reasonable measures to protect data, no system can be guaranteed as completely secure.

8.1 Data Breach Handling

In the event of a personal data breach, we will take appropriate remedial action and notify affected users and authorities where required by law.

9. Your Rights (GDPR)

You have the following rights under applicable data protection laws:

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

Requests can be submitted via our Support page.

10. Third-Party Services

Our digital goods may rely on third-party services or integrations.

We are not responsible for third-party privacy practices, and you should review their policies separately.

11. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions where applicable
  • Other lawful transfer mechanisms under GDPR

12. Children’s Privacy

Our digital goods are not intended for individuals under 18.

We do not knowingly collect personal data from minors. If such data is discovered, it will be deleted promptly.

13. Updates to This Policy

We may update this Privacy Policy from time to time.

Changes take effect upon publication unless otherwise required by law. Significant updates may be communicated where appropriate.

14. Contact

For any questions or requests regarding this Privacy Policy or your personal data, please contact us via our Support page.

Last Updated: May 11, 2026