Privacy Policy

1. Introduction

Please read this Privacy Policy carefully before using any website, application, or digital service operated by RagnoTech Software Solutions (“we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), where applicable.

We do not sell, rent, or trade personal data under any circumstances.

2. Data Controller

RagnoTech Software Solutions acts as the data controller for personal data processed in connection with our digital goods and services. We are based in Bosnia and Herzegovina and may serve users internationally.

If you have any questions regarding data protection, you may contact us via our Support page.

3. Information We Collect

We collect only the minimum personal data necessary to operate, secure, and support our digital goods.

3.1 Personal Data

We may collect the following personal data:

  • Email address
  • Name (if provided)
  • Payment-related information (processed exclusively by third-party payment providers)

We do not directly store or process full payment card details.

3.2 Technical and Usage Data

When you access our services, we may automatically collect limited technical data, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and interaction data
  • Date and time of access

This data is used for security, basic analytics, and service improvement.

3.3 Cookies

We use cookies and similar technologies to ensure basic functionality, improve performance, and understand general usage patterns.

You may disable cookies in your browser settings; however, some features may not function correctly.

4. Legal Basis for Processing

We process personal data under the following legal bases:

  • Contract: To deliver digital goods you purchase or request
  • Legitimate Interest: To secure, maintain, and improve our services, including fraud prevention and stability
  • Legal Obligation: To comply with accounting, tax, and other legal requirements
  • Consent: For optional features such as marketing communications (where applicable)

5. How We Use Data

We use collected data strictly for:

  • Delivering and maintaining digital goods
  • Processing purchases and activating licenses
  • Providing customer support
  • Improving performance, stability, and security
  • Preventing fraud, abuse, or unauthorized access

6. Data Sharing

We do not sell or rent personal data.

We may share data only when necessary with:

6.1 Service Providers

Trusted third-party providers such as:

  • Payment processors
  • Hosting and infrastructure providers
  • Analytics tools
  • Email or communication services

These providers are required to process data securely and only for the purposes we specify.

6.2 Legal Requirements

We may disclose data if required by law, court order, or a valid legal request from authorities.

6.3 Business Transfers

If the business is merged, acquired, or reorganized, personal data may be transferred as part of that process, under equivalent protection standards.

7. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, and operational requirements.

Typical retention periods:

  • Transaction records: up to 5 years (legal/accounting requirements)
  • Support communications: up to 12 months
  • Technical logs: up to 12 months
  • Marketing data: until consent is withdrawn

Data may be deleted earlier upon valid request, unless we are required to retain it for legal obligations.

8. Data Security

We implement reasonable technical and organizational measures designed to protect personal data, including:

  • Encrypted communication where applicable
  • Secure server infrastructure
  • Access control restrictions
  • Monitoring for abuse and unauthorized access

While we apply reasonable safeguards, no system can be guaranteed to be completely secure.

8.1 Data Breach Handling

If a personal data breach occurs, we will take appropriate steps to mitigate the issue and notify affected users and authorities where required by applicable law.

9. Your Rights

You have the following rights under applicable data protection laws:

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent at any time (where applicable)
  • Right to lodge a complaint with a supervisory authority

Requests can be submitted via our Support page. We aim to respond within a reasonable timeframe.

10. Third-Party Services

Our digital goods may rely on third-party services or integrations.

We are not responsible for the privacy practices of third parties. You should review their privacy policies separately.

11. International Data Transfers

Where personal data is transferred outside your country or the European Economic Area (EEA), we take reasonable steps to ensure appropriate safeguards, such as:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions where applicable
  • Other lawful transfer mechanisms

12. Children’s Privacy

Our digital goods are not intended for individuals under 18.

We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it promptly.

13. Updates to This Policy

We may update this Privacy Policy from time to time.

Changes take effect upon publication unless otherwise required by law. Where appropriate, we may notify users of material changes.

14. Contact

For any questions or requests regarding this Privacy Policy or your personal data, please contact us via our Support page.

Last Updated: June 19, 2026