Privacy Policy

1. Introduction

Please read this Privacy Policy carefully before using any website, application, or digital service provided by RagnoTech Software Solutions (“we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), where applicable.

We do not sell, rent, or trade personal data under any circumstances.

2. Data Controller

We act as the data controller for personal data processed in connection with our Digital Goods and related services. We operate internationally and may serve users worldwide.

If you have any questions regarding data protection, you may contact us via our Support page.

3. Information We Collect

We collect only the minimum personal data necessary to operate, secure, and support our Digital Goods.

3.1 Personal Data

We may collect:

  • Email address
  • Name (only if provided)
  • Payment-related information (processed exclusively by third-party payment providers)

We do not store or process full payment card details.

3.2 Technical and Usage Data

When you use our Digital Goods, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and interaction data
  • Date and time of access

This data is used for security, basic analytics, and service improvement.

3.3 Cookies

We use cookies and similar technologies to ensure basic functionality, improve performance, and understand general usage patterns.

Essential cookies are required for the service to function. Non-essential cookies may be used for analytics or improvement purposes where applicable consent is provided.

You may disable cookies in your browser settings, but some features may not function correctly.

4. Legal Basis for Processing

We process personal data under the following legal bases:

  • Contract: To deliver Digital Goods in accordance with our Terms of Service.
  • Legitimate Interest: To secure, maintain, and improve our services, including fraud prevention and service stability, balanced against your rights and freedoms.
  • Legal Obligation: To comply with accounting, tax, and regulatory requirements.
  • Consent: For optional features such as marketing communications (where applicable).

5. How We Use Data

We use collected data only for:

  • Delivering and maintaining Digital Goods
  • Processing purchases and activating licenses
  • Providing customer support
  • Improving performance, stability, and security
  • Preventing fraud, abuse, or unauthorized access

6. Data Sharing

We do not sell or rent personal data.

We may share data only when necessary with:

6.1 Service Providers

Trusted third-party providers such as:

  • Payment processors
  • Hosting and infrastructure providers
  • Analytics services
  • Email or communication tools

These providers process data only as required to perform their services.

Payment providers may act as independent controllers for transaction processing.

6.2 Legal Requirements

We may disclose data if required by law, regulation, or valid legal request.

6.3 Business Transfers

If the business is merged, acquired, or reorganized, personal data may be transferred under equivalent protection standards.

7. Data Retention

We retain personal data only as long as necessary for operational, legal, and security purposes.

Typical retention periods:

  • Transaction records: up to 5 years (legal/accounting requirements)
  • License and entitlement records: retained for as long as necessary to verify purchases, restore access, and manage license activation status
  • Support communications: up to 12 months
  • Technical logs: up to 12 months
  • Marketing data: until consent is withdrawn

Data may be deleted earlier upon request, unless we are required to retain it for legal obligations, dispute resolution, or license verification purposes.

8. Data Security

We apply reasonable technical and organizational measures to protect personal data, including:

  • Encrypted communication where applicable
  • Secure infrastructure and access controls
  • Monitoring for abuse and unauthorized access

No system is completely secure, and we cannot guarantee absolute protection.

8.1 Data Breach Handling

In the event of a data breach, we will take appropriate measures to mitigate harm and notify affected users and authorities where required by law.

9. Your Rights

You have the following rights under applicable data protection laws:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your data
  • Restriction of processing
  • Objection to processing
  • Data portability
  • Withdrawal of consent (where applicable)

Requests can be submitted via our Support page, and we will respond within a reasonable timeframe.

10. Third-Party Services

Our Digital Goods may rely on third-party services or integrations.

We are not responsible for the privacy practices or policies of third-party providers. You should review their privacy policies separately.

11. International Data Transfers

Where personal data is transferred outside your country or the European Economic Area (EEA), we apply appropriate safeguards, such as:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions where applicable
  • Other lawful transfer mechanisms

12. Children’s Privacy

Our Digital Goods are not intended for individuals under 18.

We do not knowingly collect personal data from minors. If such data is discovered, it will be deleted.

13. Updates to This Policy

We may update this Privacy Policy from time to time.

Changes take effect upon publication unless otherwise required by law. Where appropriate, we may notify users of material changes.

14. Contact

For any questions or requests regarding this Privacy Policy or your personal data, please contact us via our Support page.

Last Updated: July 6, 2026