CONTACT

HOW CAN WE HELP YOU?

Before you contact us, please check the list of most common questions our customers ask us:

What is Low Specs Experience?
-Low Specs Experience is a free tool with user-friendly features that make game optimizations faster and more automated for people that aren’t tech-savvy – all within a seamless, intuitive interface.

What does the optimization actually do in Low Specs Experience?
-Low Specs Experience is using “find-and-scan” and “find-and-replace” method to replace already existing files with optimized and edited files for desired games. It also in most cases installs additional configured files to help improve the performance in games.

Why can’t I access the download link?
-We are using adfly links, which are generating some revenue for us. It is blocked by some web-browsers, so if you can’t access the download link then try opening it in Internet Explorer or any other web-browser you have access to. You can also try downloading VPN extensions for your browser.

What is RagnoTech™ Premium Membership?
-RagnoTech™ Premium Membership is granting you access to special features. Full list of features and more about it can be read here

How long will it take for my Premium Membership payment to be processed?
-Processing of Premium Membership payment can take up to 24 hours from the moment of your purchase. There’s usually delay from PayPay. Once it’s confirmed by PayPal you will receive your Premium Membership details via the same e-mail used to make the purchase.

Can I request games to be added to Low Specs Experience?
-Only Premium Members are eligible to request optimizations to be added to Low Specs Experience. However you can still suggest games to be added to Low Specs Experience in the Optimization Catalogue section of our website.

Can I see list of optimizations that will be added to Low Specs Experience?
-List of upcoming optimizations is always changing and it’s impossible for us to keep track of them. If you would like to know which games are being added soon, please contact us from the bottom of this page.

How long will it take for high priority requested optimization to be added?
-We can’t give you the exact period of time it’s going to take. But what we can do is offer you all the information on the progress of the optimization we are working on.

How long will it take for RagnoTech™ Support to reply to my question?
-Our Support is available and at your disposal five days a week to reply to every single request and question there is. It can take up to 72 hours for your question to be answered. We are receiving a lot of messages every day. It’s impossible to estimate the time needed for our Support to answer, but it should not take more than 72 hours. Please be patient!

How many people are working for RagnoTech™?
-We currently have a small team of a few people working together from around the globe. Since Ragnos is the owner and creator of everything — he’s the only one responsible for everything on daily basis, all the other people are there to help if the help is needed.

How to completely uninstall Low Specs Experience?
-In order to completely delete Low Specs Experience you just have to simply navigate to the installation folder and run the uninstall.exe.

Why am I getting Net.Framework error?
-You do not have Net.Framework 4.5.2 installed which is needed for Low Specs Experience to operate normally. You can download it for free or simply install it via the Redist folder that comes with Low Specs Experience installation package.

I optimized my game, but there’s no change in terms of performance nor qualtiy, what do I do?
-Some games are prone to incompatibility issues, that’s the reason we implemented manual optimizations in Low Specs Experience for some games. Also ensure running RagnoTech™ Control Panel as administrator in order for client to have full control over the files — start it as administrator.

I installed Low Specs Experience but I didn’t get the shortcut on my Desktop, what do I do?
-Simply navigate to the installation folder, which should be in Program Files and create the shortcut manually for bootstrapper.exe file.

I optimized my game but the ReSwitch is missing, what do I do?
-If the ReSwitch is missing it should automatically be installed on startup of Low Specs Experience.


Still experiencing issues and problems?
Contact our Support below!

EXPECTED RESPONSE TIME : UP TO 72 HOURS

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