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Popular Questions our customers ask us:

What is Low Specs Experience?
-Low Specs Experience is a free tool with user-friendly features that make game optimizations faster and more automated for people that aren’t tech-savvy – all within a seamless, intuitive interface.

Why does AVG recognize Low Specs Experience as ADWARE?
-Low Specs Experience contains advertisements in order to stay alive, ADWARE is basically advertisement supported software that automatically renders advertisements in order to generate revenue for it’s creator.

What does the optimization actually do in Low Specs Experience?
-Low Specs Experience is using “find-and-scan” and “find-and-replace” method to replace already existing files with optimized and edited files for desired games, it also in most cases installs additional configured files to help improve the performance in games.

Why can’t I access the download link?
-We are using adfly links, which are generating some revenue for us, it is blocked by some web-browsers, so if you can’t access the download link then try opening it in Internet Explorer or any other web-browser you have access to.

What is RagnoTech Premium Membership?
-RagnoTech Premium Membership is granting you access to special features. Full list of features can be found here

How long will it take for my Premium Membership payment to be processed?
-Processing of Premium Membership payment can take up to 24 hours from the moment of your purchase, there’s usually delay from PayPay (until they verify the payment made is legal), once it’s confirmed by PayPal you will receive your Premium Membership details via the same e-mail used to make the purchase.

Can I request games to be added to Low Specs Experience?
-Only Premium Members are eligible to request optimizations to be added to Low Specs Experience, however – if we do not own the game and you let us use your account to make the optimization you will granted with Premium Membership for free. For more details write at contact@ragnos1997.com

Can I see list of optimizations that will be added to Low Specs Experience?
-List of upcoming optimizations is always changing and it’s impossible for us to keep track of them. Please ensure joining our Steam Group in order to receive the latest updates on which games are coming soon to Low Specs Experience. You can join our Steam Group here.

How long will it take for high priority requested optimization to be added?
-We are not giving any estimated time for optimizations to be added, but we will inform you on the progress that has been made once one of the optimizations you requested is accepted and under development, if there’s nothing that can be done to optimize requested game it will be declined, and we’ll inform you about that.

How long will my account be used by RagnoTech staff if I decide to give it for optimization release purposes?
-We are using given accounts for 72 hours maximum from the moment we receive your account details. It all depends on the size of game files.

Why would someone give us access to Steam/Origin/Uplay/Battlenet account?
-With games costing around $60 we are not able to get the most popular AAA titles to release the optimization for as soon as these are released, that’s the reason we are cooperating with our customers, in other way it’s not for free, every user who cooperates gets free Premium Membership.

How long will it take for RagnoTech Support to reply to my question?
-Our Support is available and at your disposal five days a week to reply to every single request and question there is, it takes usually ~24 hours for your question to be answered. We are recevigin over 250 messages per day, it’s impossible to estimate the time needed for our Support to answer. Please be patient!

How many people are working for RagnoTech?
-We currently have a small team of a few people working together from around the globe. Since Ragnos is the owner and creator of everything – he’s the only one responsible for everything on daily basis, all the other people are there to help if the help is needed.

How to completely uninstall Low Specs Experience?
-In order to completely delete Low Specs Experience you just have to simply navigate to Documents folder / Low Specs Experience and run the uninstall.exe.

Why am I getting Net.Framework error?
-You do not have Net.Framework 4.5.2 installed which is needed for Low Specs Experience to operate normally, you can download it for free or simply install it via the Redist folder that comes with Low Specs Experience installation package.

I optimized my game, but there’s no change in terms of performance nor qualtiy, what do I do?
-Some games are prone to incompatibility issues, that’s the reason we implemented manual optimizations in Low Specs Experience V5. Also ensure running RagnoTech Control Panel as administrator in order for client to have full control over the files, this can cause some issues, so please — start it as administrator.

I installed Low Specs Experience but I didn’t get the shortcut on my Desktop, what do I do?
-Simply navigate to Documents\Low Specs Experience folder and create the shortcut manually for bootstrapper.exe file.


Still experiencing issues and problems?
Contact our Support below!

fb*Contact RagnoTech Support on Facebook
(RESPONSE TIME 3-5 BUSINESS DAYS – AVAILABLE 5 DAYS/WEEK)
tw*Tweet directly to Ragnos on Twitter
(RESPONSE TIME 3-5 BUSINESS DAYS – AVAILABLE 5 DAYS/WEEK)

NOTICE: Contact methods above are available to everyone!


Premium Exclusive High Priority Support:

(RESPONSE TIME 2-12 HOURS 7 DAYS/WEEK)

NOTICE: This contact method is available only for Premium Members!

 

 

 

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