Terms of Service

Who We Are

RagnoTech Software Solutions (also known as Ragnotechpowered and referred to as “our”, “we”, “us”, or “product/service provider” further down) is an independent software developer that develops software and software as a service (SaaS) solutions for Windows operating systems.

Agreement

Please carefully read, review, and be sure you understand the (“Terms of Service”) before downloading or using any of the (“Products) or accessing any of the (“Services”) available on our website. By accessing this website, you agree to be bound by these Terms of Service. If you do not agree with these terms – you are prohibited from using or accessing this website.

Usage of the Products and Services

Everyone accessing this website is authorized to use the products and services. The user will never be asked for any payment for the free or free trial limited versions of products and services available on our website. You also understand that access to free or free trial limited versions of the products is available without signing contracts, account creation, or mandatory sign-ups. Please note that Premium (paid) products and services are available by purchasing the Premium Membership package. Premium Membership grants the user access to all premium features and perks otherwise unavailable for free. You can read more about Premium Membership perks here.

The user (owner) of the Premium Membership is fully responsible for maintaining and ensuring that the unique serial number for Premium products and services is safe and not shared or otherwise accessed by someone else without their knowledge. Should an owner of a Premium Membership share the unique serial number with someone else (outside of the scope of activation on personal systems), the owner is obliged to contact the Support and provide an insight about who is activating and using the Premium Membership products and services with their unique serial number. An unlimited number of activations is solely limited to personal use, and any mass-activation detected by a specific unique serial number is prone to suspension and termination of access to all Premium products and services a specific unique serial number activates.

Anyone found sharing their unique serial number or Premium Membership details publicly in one way or another is prone to suspension and termination of their Premium Membership without prior notice. The Premium Membership’s unique serial number(s) is/are received right after the purchase. The owner should only use the unique serial number to activate the Premium products and services for personal use on an unlimited number of devices. Sharing Premium Membership unique serial numbers with close friends or family members should also be disclosed to the Support. Any mass-activation activity (limited but not exclusive to public sharing of the Premium Membership unique serial number) will result in an automatic or manually issued permanent suspension of the Premium Membership.

Should you lose access to your Premium Membership unique serial number, you can request recovery of your Premium Membership unique serial number by contacting Support. If you believe that your Premium Membership unique serial number has been in any way compromised, you can also request a reissue of your unique serial number. In both scenarios, a new unique serial number is issued free of charge as long as the Premium Membership owner provides proof of purchase or any other information that can help trace the purchase.

Content of the Products and Services

The end-user is fully responsible for the usage of the products and services. You also understand that some of the guide videos provided on the product and service provider’s YouTube channel (where the guide videos for the products and services are hosted) might show an outdated user interface of an older version of the products and services. If you do not understand and feel confused while following the instructions, you should contact Support for further assistance. While using the products and services, you will not be exposed to content that might be offensive, harmful, or otherwise inappropriate. The product and service provider reserves the right to monitor any content posted claiming to be associated with its products and services. We cannot take responsibility for the content hosted by other users (for example: video guides from other users showing discontinued or old versions of the software solutions; modified or reuploaded installation files hosted on 3rd party websites). We reserve the right to submit takedown requests for such content, should there be a valid reason that confirms damaging behavior. We also reserve the right to submit takedown requests for any content found to be misrepresenting or harassing any of the products or services.

Changes in Products and Services

Products and services available on this website evolve constantly. As such, the products and services may change from time to time. We may stop (permanently or temporarily) providing the products and services or any features within the products and services to the users. We also retain the right to disable or limit the use of any specific Premium Membership at any time. We may also suspend and terminate access to Premium products and services for Premium Membership users violating the Terms of Service. In such an event, we reserve the right to notify the user of the reason for Premium Membership suspension.

In consideration of us granting you access to our products and services, you agree that advertisements may be displayed within the free products and services. You also agree not to misuse the products and services and avoid the following actions while accessing or using the products and services:

• Accessing, tampering with, or using non-public areas of the products and services, its computer systems, or the technical delivery systems.
• Probing, scanning, or testing the vulnerability of any system or network, or breaching or circumventing any security or authentication measures.
• Accessing or searching, or attempting to access or search, the products and services by any means (automated or otherwise) other than through our currently available, published interfaces, unless you have been specifically allowed to do so in a separate agreement.
• Forging any TCP/IP packet header or any part of the header information in any email or posting, or in any way using the products and services to send altered, deceptive, or false source-identifying information.
• Interfering with or disrupting (or attempting to do so) the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the product and service provider, or scripting the creation of content in a manner that interferes with or creates an undue burden on the products and services.

Premium Membership

You may need to purchase a Premium Membership package, including a unique serial number to use the exclusive or full features of the products unavailable for free. You are responsible for safeguarding your Premium Membership details, so please ensure that you protect your unique serial number at all costs and limit its use to the personal use of the Premium Products. We cannot and will not be responsible for any loss or damage arising from your failure to comply with the above. The user obtains and safeguards the Premium Membership’s unique serial number according to the official instructions, avoiding damage to the products and services.

Premium Membership Account

You can permanently or temporarily disable or have your Premium Membership account and all its associated data fully deleted at any time by contacting Support. If you choose to have your account permanently or temporarily disabled instead, you can see what information is retained for future identification purposes in our privacy policy.

Your License to Use the Products

You are granted a personal, worldwide, royalty-free, non-assignable, and non-exclusive license to use the free or free trial limited products and services. This license has the sole purpose of enabling you to use and enjoy the benefit of the free or free trial limited products and services as provided, in the manner permitted by these Terms of Service.

Nothing in the terms gives you a right to use our name or any logos, domain names, and other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding the products and services is entirely voluntary. We are free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.

Payment and Delivery

All orders are securely processed by PayPal, therefore they’re the Merchant of Record for all orders. After your payment has been made and we successfully receive the transaction confirmation, you will get access to your purchased products and services immediately upon the completion of payment.

Refund Policy

Since we offer non-tangible and irrevocable digital products, refunds WILL NOT be issued after a purchase is fully processed and a Premium Membership unique serial number is issued to the buyer. If there is an issue with the activation of Premium products and services, contact Support and the problem will be resolved.

Warranties

The products on this website are provided “as is” and without any warranties, expressed or implied, and disclaims and negates all other warranties, including, without limitation, implied warranties or conditions of fitness for a particular purpose. Further, we do not warrant or make any representations concerning the accuracy, likely results, or reliability of the products on our Internet website. We cannot guarantee continuous, uninterrupted access to our website, products, or services, and the availability may be interfered with by numerous factors outside its control.

Limitations on Liability

UNDER NO CIRCUMSTANCES SHALL THE SERVICE PROVIDER BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE THE PRODUCTS PROVIDED ON THIS SITE, EVEN IF AN AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF PRODUCTS FROM THIS WEBSITE RESULTS IN THE NEED FOR SERVICING, REPAIR, OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF.

Changes to this Terms of Service

These Terms of Service might be revised from time to time. Other than for changes addressing new functions or made for legal reasons, we will notify you if something changes to these Terms of Service that impacts the rights or obligations of any party to these Terms of Service, for example, via a product and service notification or one of the associated social channels. By continuing to access or use the products and services after those revisions become effective, you agree to be bound by the revised Terms of Service.

Last updated: 4th July 2024